Contact us: 0203 5766165 or 02033805259
Privacy Policy
Homes Association Ltd — Privacy Policy (Brief)
Who we are
- Homes Association Ltd (we, us) is a UK provider of supported living services for vulnerable adults. We are the data controller for personal information collected through our website and in the course of providing care.
What information we collect
- Identity and contact details (name, address, phone, email).
- Care and health information, needs and risk assessments, support plans (special category data).
- Financial and charging information where relevant.
- Website data (IP address, device/browser, cookies, analytics).
- Records of communications and safeguarding incidents.
Why we collect and how we use it (purposes and lawful bases)
- To provide and coordinate care and support (contractual performance; vital interests; provision of health/social care).
- To meet safeguarding, regulatory and legal obligations (legal obligation).
- To manage payments and billing (contract).
- To communicate with you and respond to enquiries (legitimate interests / consent).
- To improve services and maintain our website (legitimate interests / consent for cookies).
- Special category data (health) is processed where necessary for health/social care, safeguarding, or with explicit consent.
Who we share information with
- Care partners, NHS and other health professionals, local authorities, statutory agencies, and regulators where needed for care, safeguarding or legal compliance.
- IT and records providers, professional advisers, and law enforcement where required.
- We do not share personal data for marketing to third parties without consent.
International transfers
- If data is transferred outside the UK/EEA we will ensure appropriate safeguards (e.g., UK adequacy, standard contractual clauses).
How long we keep data
- We retain personal information only as long as necessary for care, legal, regulatory and contractual purposes and in line with our retention schedule.
Security
- We use appropriate technical and organisational measures to protect personal data. Access is limited to authorised staff with a need to know; additional safeguards apply for special category data.
Your rights
- Right to access, rectify, erase, restrict processing, object, data portability, and withdraw consent where processing is based on consent.
- Right to complain to the Information Commissioner’s Office (ICO) if you believe your data is not being handled lawfully.
Cookies and website tracking
- Our website uses cookies and analytics. You can manage cookie preferences via the site.
Contact
- For data protection questions, requests, or to exercise rights, contact our Data Protection Lead at: info@homesassociationltd.co.uk or call 0203 5766165, and postal address: Davis house, Robert Street, Croydon, UK
Updates
- We may update this statement; changes will be posted on our website with the revision date.
Legal note
- This brief statement is provided for information only. You are solely responsible for ensuring the final privacy policy you publish complies with applicable law; consider legal review to ensure compliance with UK data protection requirements.
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